FAQs

Q: How to contact us? 

A: Please feel free to email us at info@aurafantasyshop.com as fastest response option. Also can contact us through DM on Instagram.

Q: How long will my order take to arrive? 

A: It takes a minimum of 7-15 working days after you’ve placed your order due to all products are hand made and needs to be demagnetied.

Q: How do I measure my wrist size?

A: Using a measuring tape, go around your wrist tightly and find your wrist in centimetres (CM). 
If you’re someone that prefers a loose fit, you may size up +0.5cm.
If you're someone that prefers a snug fit, remain at the size you've measured.

Q: If I didn’t opt for resizing when I purchased, and found out that I needed to resize when I receive my bracelet, can I do so?

A: Yes you may. Please contact us through email at info@aurafantasyshop.com and we will get back to you within 1-2 business days.
Resizing per bracelet afer purchasing is $20 as we need to restring the entire bracelet again and alter its size and or design. You can mail it to us with address provided in the email response. 

Q: Would it be possible to resize my bracelet again if my first resize is the wrong size?

A: Yes it is possible and will be free for the second time resizing, but you will need to cover shipping fee on each time that needs to be shipped back for resizing.

Q: I suspect that there are issues with my product. What should I do? 

A: You can send us a DM on Instagram or email to us with photos and videos so that we can help to verify. Natural inclusions and cracks does not count as defects as crystals come from Mother Nature. Hence, they’re bound to have natural imperfections!

If there is anything you are uncertain about, feel free to send us an email at info@aurafantasyshop.com

Your inquiry will be replied to within 1-2 business days. Our team will be in touch with you!