Refund policy
We have a 30day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@aurafantasyshop.com. Please note that returns will need to be sent to the address showing in return instruction email after your request has been processed.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@aurafantasyshop.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Eligibility: Jewelry can be exchanged within 2 days of receipt. Only applicable for cultured jewelry and listed crystal bracelets, not including custome made orders.
Condition: Items must be unused, unworn, and in their original packaging with all tags and documentation included.
Exclusions: Customized, personalized, or clearance items are not eligible for exchange.
Shipping: Customers are responsible for return shipping costs unless the exchange is due to a defect or shipping error.
Process:
- Contact our customer service email within 2 days of receiving your order to initiate the exchange.
- Provide your order number and details of the jewelry/crystal bracelet item you wish to exchange.
Refunds: Original payment methods will not be refunded; only exchanges or store credit will be offered.